James H Bonner Objective: To find a position that will utilize my ability to work with a team using my organizational & analytical skills, my knowledge of software, hardware, software test, systems administration and my ability to be a self starter, and learn quickly. I am very passionate about technology. I believe in always being punctual. And I have a good, solid work ethic. TRAINING AND SKILLS Certifications: A+, Windows95 MCP, IBM Warranty Basics, IBM Quality Service Skills, IBM Technical Excellence, IBM Desktop Systems, IBM Mobile Systems, IBM PC Server Systems, IBM PC Server Options, Toshiba Product Certified Computer Career Institute 11/84-5/85 Completed Computer Repair Technician Course and graduated in the top 1 percent of my class. I was responsible for tutoring several students. I was also responsible for writing weekly quizzes and review outlines for upcoming tests. United States Air Force 1980-1983 R.A.F. Upper Heyford US Air Force Base, UK. Electronic Technician, Responsible for the Infrared test station for the FB-111E & F aircraft. This included all scheduled maintenance and inspections. Performed routine maintenance on infrared tracking equipment. This equipment was, in effect, the Pilot and Co-Pilot rear view mirror, without it, they would not be able to respond to a missile launch from behind them, nor would they be able to detect enemy aircraft behind them. To perform the job I went through 11 months of intensive aviation electronics courses. Volt Technical Education Training I have attended several courses on the following topics; Introduction to SQL in a .NET Environment, Intermediate SQL, Introduction to the kernel debugger using WinDBG, Introduction to Assembly Language, and Web Testing with C#. EMPLOYMENT Microsoft (Volt Technical Services) 2/5/07 – Present, Redmond, Washington Lab Test Engineer, Expression Web Team In my current position I am responsible for all automated test runs for the Expression Web product. Expression Web is the new professional web design tool from Microsoft. In past years, this used to be FrontPage. FrontPage has basically been divided into 2 new products; SharePoint Designer (for use in customizing SharePoint Sites, intranets mainly), and Expression Web (used by web design professionals for external web design and deployment). My duties include, but are not limited to; preparing machines for PR (Private Release), and Baseline Automation test runs. This requires imaging systems with an OS, running customized scripts that configure the systems to be used for the tests, and installing a test framework and finally the Expression Web product. Once this phase has been completed, a query is run within the test framework tool to select a group of test scenarios to be run. Another aspect of my position requires the use of Virtual Machines as well as locating more machines to maximize our resources for automation test runs. The use of Virtual Machines is done with the Microsoft Virtual Server R2 product. This tool allows me to manage Virtual Machines from any workstation that has corporate network access, keeping management overhead to a minimum. I am also responsible for maintaining an Automation Lab Website which provides information about the Automation Lab, machine checkout procedures, and Baseline run database results. I have also been tasked with some ASP.NET coding projects to allow database updating with a web interface. And a Virtual Machine check-in/check-out page. Microsoft (Volt Technical Services) 8/29/05 – 8/25/06, Redmond, Washington Software Test Engineer II, Transports and Connectivity Team (Internet Protocols Team). In my most recent position I was responsible for Internet Protocol Version 6 (IPv6) scenario testing for Microsoft’s next generation operating system, Windows Vista Client and Longhorn Server. The testing I performed was networking intensive. I ran scenarios using Microsoft’s networking technologies and a wide range of their products that utilize networking to ensure they functioned correctly in an IPv6 only environment. This involved, but was not limited to, OS setups, Active Directory and DNS configuration, DHCPv6 Stateless Configuration, File & Print Sharing, RDP, RPC, Email Client, Link-Local Multicast Name Resolution (LLMNR), ISATAP, and Dual Stack Configurations. To perform my job I used tools such as Network Monitor, netshell (netsh), and debuggers as well as many other networking tools. I worked with various product teams to insure they were able to perform IPv6 testing in their labs by providing guidance in setting up private IPv6 networks. I was also active with email support and weekly regression test passes for the IPv6 SelfHost environment. I was also responsible for manual and semi automated NetBT, PnP and Power Management testing on Windows Vista. Manual Internet Gateway Device (IGD) testing was another area of responsibility I had been tasked with. This included wired and wireless client connections to DSL using IPv6 tunneling solutions such as Teredo and 6to4 as well as verifying IPv4 connection stability. The main purpose of the IGD testing was to provide SDET’s on the team preliminary information for use in the investigation of certain issues encountered with the new protocol (IPv6). Real Networks (Volt Technical Services) 6/13/05 – 6/24/05, Seattle, Washington Client Services Technician. I was brought in on a short term contract to aid in the Legal Discovery process performed on all PC’s of departing employees. This involved the use of Symantec Ghost and PowerQuest Drive Image software. I processed approximately 200 machines in a 2 week period. I was also tasked with various data gathering projects to determine the value if unique systems, as well as maintaining a spreadsheet of all laptops to go through the process. Microsoft (Volt Technical Services) 3/05 – 5/05, Redmond, Washington Software Test Engineer II, eHome Devices, Media Center Extenders Test Team. As a member of the eHome Devices test team I was responsible for testing the functionality of Microsoft Windows Media Center Extenders. Media Center Extenders currently consist of set top boxes, the Xbox and the Xbox 360 (xbox2). These devices allow the extension of Microsoft Windows Media Center to one or multiple television sets. We were testing Microsoft Windows Media Center 2005. Testing takes place mainly on Microsoft Windows XP Media Center Edition, and the next version of Windows, Longhorn. This position included, but was not limited to, Running BVT tests (Build Verification Tests), IDX tests, creating result collections of test cases, preparing machines for testing using internal tools, running reports, filing bugs, and attending team meetings. Responsibilities also included working closely with other testers on the team and developers. Another aspect of the position was to run stress nightly on the test machines to insure a quality build each day. Microsoft (Volt Technical Services) 12/03 – 12/04, Redmond, Washington Software Test Engineer II, SMS Application Compatibility / International Operating System Deployment Feature Pack. As a software test engineer I was responsible for testing multiple configurations of the Systems Management Server Software. This included, but was not limited to; Setting up isolated domain structures using Windows 2000 server, Windows Server 2003, Windows NT 4.0 Server, Active Directory, DNS, DHCP, TCP/IP, WINS, SQL 2000, Windows XP Professional, Windows 2000 Professional, Windows NT 4.0 Workstation, Windows 98SE, Pre-Release Operating Systems and other software products produced by Microsoft. Once a given configuration is setup I would then perform “site health checks” to verify that the SMS site functions properly. After this had been accomplished, I tested Systems Management Server in more depth and breadth to insure that it functioned with the other applications. This also involved the use of specialized Microsoft tools. In the process of testing, bugs are found. I also worked with software developers and program managers along with other testers in order to ensure that bugs were fixed and resolved. I also tested SMS International Feature packs, specifically OS Deployment in English, Japanese, French and German Languages. This involved the process of deploying an Operating System to a computer that was either being upgraded, or freshly installed, via SMS. This included, but was not limited to, CD Burning for new systems, and advertisement and package creation for existing systems. This type of work also required some scripting and coding ability. At the end of this contract I was required to take a 100 day break in service before returning to Microsoft. This is a Microsoft policy for contingent staff. LifeCenter Northwest 7/00 – 03/03, Bellevue, Washington Systems Administrator. I was responsible for the daily operation of the LifeCenter Northwest computer network and telephone system. Responsibilities included were; working with telecommunications vendors, data network services vendors, travel to remote offices and user homes, desktop support and troubleshooting, printer installation and troubleshooting, Exchange 5.5 administration, System backups, disaster recovery planning, and regular CQI projects to help improve the workflow with technology. The network topology is TCP/IP and consisted of two NT 4 Servers (Primary Domain Controller and Backup Domain Controller/Exchange 5.5) and one NT 4 Terminal Server that was upgraded to .net server 2003 RC1 as a part of a special program offered by Microsoft. There were approximately 45 users locally and 9 remote. I also brought in 3 Windows 2000 Servers. One acted as a database server, one as an intranet server (also running ColdFusion MX), and one as a remote file and print server in the Spokane office. The servers consisted of 3 clone machines, one Compaq Proliant, one Dell PowerEdge and one Dell Optiplex. Client computers were Dell laptops and Dell workstations. This was a highly mobile environment which also included the use of Palm Computing Devices. Another accomplishment was the implementation of network security (Firewalls, VPN solutions, and email security) with the help of a local security vendor. Remote users gained access to the network through remote access services and dial up networking. Management and IT staff gained access to the network via custom hardware VPN solutions. The client OS was Windows 98 which I upgraded to Windows 2000 Professional over a 60 day period. Work there involved interfacing with non technical users. I was also responsible for planning a corporate move from one building site to another. This involved scheduling and planning with vendors and management staff to facilitate the move. Compaq (EDP) 9/99-5/00 Bellevue, Washington Site Operator, Microsoft Data Center Operations. As a member of the site operations team I was responsible for ensuring that Microsoft’s servers were online and functioning within parameters set by the server owners. The servers I maintained were running Microsoft Windows NT Server v3.5, v3.51, v4.0 Enterprise and Microsoft Windows 2000 Advanced Server. My responsibilities included, but were not limited to; verifying services, monitoring and moving MSN 1.x mail, transferring Daily Exchange Rates, moving servers, preparing racks for new servers, tracing connectivity from the server to the switch or router, performing firmware and software updates on the servers, troubleshooting hardware and software issues, replacing hardware, interfacing with all teams involved in Microsoft’s data center operations, and working with the customer. Microsoft (Volt Technical Services) 1/99-7/99 Redmond, Washington Software Test Engineer, Windows Sustained Engineering Team, NT4.0 SP5 I. As a part of the NT Service Pack Team I was responsible for testing and debugging the Security features of Windows NT 4.0 Workstation and Server. This includes the testing of System Object Security, Secure Channel, Certificate Server, User Manager, Server Manager and Event Viewer. After working on the Service Pack Team, I moved into the Windows hardware quality lab for Windows 2000 (NT5) where I was responsible for testing all possible setup variations. My objective was to see that all drivers that come with Windows 2000 were tested. This involved interfacing with other testers and developers to find out exactly what drivers work with the hardware installed in our test systems. I was also responsible for generating a weekly report to show the test coverage of the setup variations. Another key part of this position was making sure that all my machines were running stress software each night. Schwabe, Williamson & Wyatt (Manpower) 7/98-10/98, Beaverton, Oregon Network Engineer/Applications Specialist. As a part of the Windows95 rollout project team, I was responsible for the creation and use of stable Window95/Application software loads on Dell Optiplex, Compaq Deskpro and Clone PC's. Once the image was loaded on each computer, I would perform final configuration, which included user customization, special application installations, and printer setup. I was also responsible for setting up each computer at the user's desk. The inventory of legacy PC's was also a part of this project as was desktop support. I also worked closely with the SMS Administrator developing packages to be installed on each workstation. The network environment is a mixture of Novell 3.x/4.x and Windows NT 4.0 Server. The project was an upgrade from Windows For Workgroups 3.11 To Windows95. ADP (Temp Technology) 3/98-7-98, Beaverton, Oregon Network Support Engineer. I was assigned to ADP Dealer Services Division to take on a Windows NT 4.0 rollout project. This was a manual rollout. I performed the software load on each computer from the software CD. This included, Windows NT 4.0, MS Office95 and Office97, Norton Antivirus, MS Outlook97, Internet Explorer 4.01, Procomm Plus 3.0, Lotus 123 4.0 & 5.0, and various other software packages. I was also responsible for maintaining a spreadsheet of all installation information. Software inventory was also a critical part of the project. The network environment was exclusively Windows NT 4.0 Server and Workstation. Network configuration was a mixture of DHCP and static IP. Wacker Siltronic (CompuCom, Kelly Services) 10/97-3/98, Beaverton, Oregon Network Support Engineer. I was employed to rollout Microsoft Windows NT 4.0. This included the use of Ghost 3.1 software to load an image of NT 4.0 onto Dell workstations and laptops. I was responsible for configuring workstations for the Wacker-Siltronics network environment, which was a mixture of Novell NetWare 3.X/4.X and NT 4.0. Configuration included TCP/IP, WINS, IPX/SPX, Network account setup, SMS Client configuration, and hardware troubleshooting and repair. Another part of this project was network resource discovery and database management. This rollout was a jump from Windows 3.1 to NT 4.0. I worked very closely with test lab personnel ironing out bugs in the image. Project coordination and desktop customer support were also a very large part of the job. This entailed scheduling workstation installation with the customer, concise customer tutoring in NT 4.0 and full follow up support of the operating system and software packages including cc:Mail V8, Microsoft Office97, Netscape 3.04, and various custom software packages. Entex Information Services 2/96-8/97 1200, Portland, Oregon Customer Service Engineer. When I joined the Entex/Tektronix team, I began in an administrative capacity receiving PC systems. I took on the responsibility of performing full, online hardware checks on all PC and Laptop systems that I received. This included installing a bench, hub, and network drops in the receiving room. As my experience and knowledge of the systems grew I began installing operating systems. After four months of intense learning I attained my A+ Certification. Three months later I was promoted to Associate Customer Engineer. I began taking PC systems though full installation, setup, and configuration of hardware and software. Soon after that I began delivering and installing PC and Laptop systems at the user's desk. During my time at Tektronix I also aided in streamlining and authoring new procedures. I then joined The Entex/Intel team as a full customer support engineer. I worked directly with the customer on desktop trouble calls. I provided support in a mixed network environment of NT and Novell NetWare 3.x and 4.x, for NT 3.61, NT 4.0 and Windows95. Other software support included; MS Office95 and 97 Suite, MS FrontPage97, Intel Pro Share, Ontime GroupWare, Lotus cc:Mail, Lotus cc:Mail Mobile, Netscape 3.01, and various other software packages. During that time I achieved my Windows 95 Certification, along with the others listed below. I also installed and configured NT 3.61 Workstations (Intel Build of NT 3.51). I also installed and supported Intel's mobile OS build of Windows95 on laptops. The NT build incorporates full C2 Security features and special Intel customization, which makes the environment unique.